We're looking for a Get hired today! Customer Service Representative - Remote Work at Home, working in the BPO industry in West Virginia, United States.
We are hiring aggressively, and have recruiters on standby to interview you anytime between 9:00 am to 6:00 pm Eastern Standard Time (though we are hiring in more than just eastern time zones!) Monday through Friday. So hurry up and apply today!
In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.
We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary up to $11/hour depending on experience.
Provides outstanding service acting as the primary point of contact for health care providers regarding member products and services related to member specific health care plans
Provides callers with thorough service that resolves issues and increases overall trust and satisfaction in client’s products and services
Adheres to client procedures and industry regulations
Handles professionally a high volume of incoming calls
Gathers provider and member information, assesses, and fulfills providers needs and educate providers where applicable regarding self-service options
Resolves provider issues via one call resolution guidelines.
Meets or exceeds company and client performance metrics
Maintains a balance between company policy and client benefit in decision making.
Is responsible for proper call dispositioning with accurate notations regarding call inquiry
The pay we are offering is 22,880 per year.
Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.
Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.
Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!
Make things better. Develop great relationships. Have the career you want. Where you want.
Experience Required for Your Success
6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience.
Stable work history
Exceptional customer service, problem solving, communications, and demonstrated strong inter-personal skills
Strong detail orientation, excellent communication/listening skills, able to work independently, and open to feedback
Bilingual (Spanish/English) skills a plus
Strong decision making and analytical abilities.
Ability to identify customer needs and clearly articulate products and services
Highly developed sense of integrity and commitment to customer satisfaction
Strong desktop computer proficiency and the ability to utilize and navigate multiple systems simultaneously and demonstrate customer focused professionalism at all times is necessary
Meet all attendance and dependability requirements (Schedule flexibility, Make-Up Time is mandatory for any time missed, occasional overtime)
Be a team player, positive attitude, and professional demeanor/attitude.
Ability to accept and embrace changes within the current business environment
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.