We're looking for a User Success Study Associate, working in the Biotechnology/Medical Devices industry in South San Francisco, California, United States.
Works closely with other teams such as Product, Engineering, and Clinical
Supports study participants over phone and email through inbound and outbound activity
Enrolls participants and gains consent
Troubleshoots technical issues
Our client is an award-winning clinical development company. Improving lives globally with 20+ years’ experience in clinical research and strategic resourcing. Elevating results with proven strategies, comprehensive solutions, and customized delivery models.
Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.
Strong relationships provide you connections and access to great opportunities. Industry expertise sets you up for success with helpful insights, career coaching, and professional training. Grow and learn while you put your skills to work.
Experience Required for Your Success
Minimum of 2 years experience supporting clinical study operations and interacting with study participants
Fluent in English with excellent written and verbal communication skills
Empathetic and tech savvy
Strong attention to detail
The pay range we're offering is 30 - 37 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.