We're looking for a Service Coordinator, working in the Manufacturing industry in Seattle, Washington, United States.
Schedule general service calls, prepare and invoice service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections.
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
Communicate with our Service Resource Center for all service calls.
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads & priorities.
Perform regular contact to customers to communicate status changes.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for service calls in ACE daily.
Complete service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times.
Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
The pay range we are offering is 23 to 24 per hour. This position may present an opportunity to go permanent.
Our client offers a variety of services. Connecting people in IT, operations, and creative endeavors. For 30+ years. They care about your fulfillment. As much as your contribution.
You can count on a personalized approach. Individual attention that’s hands-on and flexible. It shows: 89% of individuals on Glassdoor recommend them to a friend. 91% approve of their female founder and CEO.
They know it’s about finding the right fit. They know it’s stressful - competitive. Be confident you’re not alone. They are committed you. Committed to their communities and their partnerships. Partnerships that create opportunities. Fuel growth. Enable connections. Let us help you get plugged in today.
Experience Required for Your Success
High School Diploma or equivalent
3 years experience in customer service/dispatching
Proficient with computers, Windows applications (Oracle experience a plus)
High energy level with a focus toward customers and a strong desire to succeed
Good organizational skills, attention to detail and excellent communication skills are required
Ability to work on site is preferred (Option to WFH up to 2 days)
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.