We're looking for a Customer Support Engineer, working in the IT (excluding Telecommunication) industry in San Jose, California, United States.
Interface internally with CSEs, SEs, NCEs, Technical Leaders, and internal engineering departments.
Provide second/third level technical support for technologies.
Apply your analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
Provide technology/product training and intellectual property material as required.
Utilize moderate to complex lab setups to recreate and solve problems.
The pay range we're offering is 30 to 40 per hour. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
Bachelor's degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
1 to 2 years of customer support experience, including strong troubleshooting skills and ability to handle critical customer issues/problems
Expertise with Nexus, Catalyst or layer 2/3 Switching and routing protocols
Working knowledge of the data center industry, products, and protocols
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.