We're looking for a Field Technical Support Representative, working in the IT (excluding Telecommunication) industry in San Diego, California, United States.
Maintain high-level customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures.
Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
Solve technical problems on assigned hardware and software platforms.
The pay we're offering is 19 per hour. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
AS Degree or higher in Information Technology
1 to 2 years of experience in the IT field
WIN7 and Win10 experience
Customer Service experience
Advanced knowledge of operating systems and software
Basic skills in project management
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.