We're looking for a Technical Support Agent, working in the IT (excluding Telecommunication) industry in Round Rock, Texas, United States.
Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Follow up with customers to ensure accurate resolution for their technical issues
Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool
The pay we're offering is 17 per hour. This position may present an opportunity to go permanent.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
High School or GED
1-2 two years’ experience in a technical support or customer service role
Comp TIA certification a plus
Up-to-date knowledge of IT (hardware and software)
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.