We're looking for a Customer Support Engineer, working in the IT (excluding Telecommunication) industry in Richardson, Texas, United States.
Analyze, use and configure network management applications for medium to critical complexity networks for external customers.
Consult with customers via phone/email to debug network systems problems of growing levels of complexity.
Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.
Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.
Utilize test equipment and configurations in CSE lab to recreate simulations of customer's problems.
The pay range we're offering is 42 to 44 per hour. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
BS in CS or EE or equivalent plus 2-3 years related experience
2+ years working in CLI with UNIX/LINUX (RHCE certification)
1+ years of network management experience
1+ years exposure to networking products and protocol
CCNA level networking knowledge or certification
Customer support background desired
Experience with the Cisco Prime Infrastructure Products desired
Strong SNMP knowledge desired
Oracle MySQL expertise desired
Java Knowledge desired
Virtualization knowledge (VMWare, KVM or Hyper-V experience desired)
Python experience desired
OpenStack knowledge desired
Network Management Software Knowledge (Cisco Prime Infrastructure, CiscoWorks, Solarwinds, HP Openview, Concord, Wireshark) desired
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.