We're looking for a Customer Service Representative, working in the Financial Services industry in Raleigh, North Carolina, United States.
Responds to escalated inquiries and complaints on the most complex products/services and/or from premier customers.
Resolves the most complex escalation items such as: exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing.
Communicates with other departments, managers or vendors to resolve customer issues
Provides assistance to less experienced representatives; provides one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes
Reviews the work of and provides guidance to less experienced representatives.
Reviews data and reports trends to management.
Performs other duties which may include: performing the operational duties of the supervisory position, offering or recommending products based on customer needs, and project work.
The pay we are offering is 17 per hour. This position may present an opportunity to go permanent.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
High School diploma or equivalent
1+ years of Call Center experience
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.