Quality Assurance Complaint Associate

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The Opportunity

We're looking for a Quality Assurance Complaint Associate, working in the Pharmaceuticals & Medical Products industry in Pleasanton, California, United States.

  • Provides excellent customer service and guides customers and patients through complaint reporting process.
  • Establishes and maintains complete complaint files for all customer complaints.
  • Investigates complaints to resolve both product/procedure issues determined through failure analysis, focusing on root cause analysis.
  • Reviews and analyzes customer complaint information for trending/risk analysis and corrective action and resultant effectiveness of action.
  • Maintains compliance to internal complaints procedure, FDA, ISO and Canadian medical device regulations.
Details

The pay range we're offering is 26 to 31 per hour. This position may present an opportunity to go permanent.

Our Client

Our client is an award-winning clinical development company.  Improving lives globally with 20+ years’ experience in clinical research and strategic resourcing.  Elevating results with proven strategies, comprehensive solutions, and customized delivery models.

Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.

Strong relationships provide you connections and access to great opportunities.  Industry expertise sets you up for success with helpful insights, career coaching, and professional training.  Grow and learn while you put your skills to work.  

Experience Required for Your Success
  • Bachelors degree in Science or other technical discipline or a minimum of 2 years relevant work experience preferred
  • Minimum of 1 year experience in FDA regulated medical device manufacturing environment(s) preferred
  • Knowledge of QSR, ISO13485, and ISO14971
  • Problem solver
  • Self-directed
  • Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook
What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.

Not exactly? Join Our Talent Community, and we'll let you know of additional opportunities.

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