We're looking for a Retention Representative, working in the Electric Power & Natural Gas industry in Plano, Texas, United States.
Acts as the primary point of contact for residential and small commercial customers who contacts the Customer Care Center by phone or internet.
Interacts with customers and responds to their complaints, inquiries and requests in a professional and courteous manner.
Interacts with Security customers for Security by Reliant, issues service work orders, and analyzes accounts to resolve billing inquiries, negotiates payment options/deposits and provides customers with assistance in obtaining various company products and services.
Documents all customer interactions as service tickets in company’s CRM database.
Participates in sales of products and services.
Promotes the company and the value of its products and services.
Interfaces with a wide variety of people both internally and externally in a diplomatic manner.
Utilizes resources, i.e. computer systems, software programs, training resources and phone equipment.
The pay range we are offering is 16 to 18 per hour. This position may present an opportunity to go permanent.
Our client provides Professional Services, Project & Process Delivery, and Staffing Solutions. Serving companies looking to hire top talent like you. Growing since starting business 10+ years ago.
Focused on quality service to organizations, candidates and consultants.
In energy, oil and gas, healthcare/medical, insurance, legal, retail, hardware, telecommunications, manufacturing, technical services, software & web development, financial, construction, engineering, consulting, government, and education markets.
Talent is the driving force for successful businesses. That success creates opportunities for talented individuals. Do you have what it takes to contribute to this positive cycle?
Experience Required for Your Success
High school diploma or GED is required (4-year Bachelor’s degree is preferred)
1 year experience working directly with customers in a problem solving or sales capacity is required
Experience working in a call center environment is preferred
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.