We're looking for a Customer Service Representative, working in the Consumer Packaged Goods industry in Plano, Texas, United States.
Maintains ownership for providing excellent customer service to Sales Representatives, District Sales Leaders and Zone Business Managers regarding the resolution of sales settlement balance issues and commission exceptions.
Communicates via high volume of incoming and outbound calls and includes research and resolution of issues initiated by the caller.
Identifies specific training opportunities and provides tools and insight to the caller when applicable.
Serves as a coach and mentor to other team members because of the expertise in a specific area of responsibility (Queue).
Exhibits strong leadership and contribution to key processes and become a subject-matter expert (SME) within all Queues.
Effectively manages challenging or difficult callers; analyzes complex issues and determines the appropriate response or action during calls; alerts Senior Coordinators and cross-functional teams of unusual or repetitive issues which may indicate broader scale problems.
Leverages capabilities and expertise to ensure individual and team success; coaches and mentors other representatives to ensure accurate and high quality responses are provided to callers in order to consistently deliver excellent service.
Follows-up on multiple unresolved "open” issues timely while maintaining personal KPI metrics.
The pay we are offering is 18 per hour. This position may present an opportunity to go permanent.
Our client offers a variety of services. Connecting people in IT, operations, and creative endeavors. For 30+ years. They care about your fulfillment. As much as your contribution.
You can count on a personalized approach. Individual attention that’s hands-on and flexible. It shows: 89% of individuals on Glassdoor recommend them to a friend. 91% approve of their female founder and CEO.
They know it’s about finding the right fit. They know it’s stressful - competitive. Be confident you’re not alone. They are committed you. Committed to their communities and their partnerships. Partnerships that create opportunities. Fuel growth. Enable connections. Let us help you get plugged in today.
Experience Required for Your Success
Previous Call Center, Sales Settlement resolution or Client Field Sales experience
Adaptability and flexibility in work schedule (Scope and hours are driven by field/caller needs, which may change over time - must be available to work until 5:00PM Mon-Fri)
Strong communication, with good writing and organization skills
Strong customer service skills (including empathy, listening, tolerance, objectivity and follow through)
Ability to prioritize and balance multiple, changing priorities
Proven ability to handle confidential information
Proficient technical/computer skills including MS Excel, PowerPoint, Word
Strong resource to demonstrate a skill/process to others
Maintain high performance; continuously build skill set and knowledge
Flexible, positive team player; reliable and dependable with a good attendance record
Working knowledge of StarTeam, C2C or FS2 helpful but not required
Bilingual preferred but not required
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.