We're looking for a Service Desk Representative, working in the Healthcare Systems & Services industry in Phoenix, Arizona, United States.
Efficiently answers, troubleshoots, resolves, thoroughly documents and accurately triages incoming calls, web portal interactions and e-mails to the Service Desk.
Interacts with the customer, department and vendor support to facilitate first call incident resolution.
Documents interactions with customers using Service Desk and Incident Management system.
Escalates user issues as needed by contacting the appropriate resource group.
Updates the incident tracking system as necessary.
Provides updates to customers via the outgoing ACD message system and web-based communication tool.
Provides a high quality customer service experience to all customers and coworkers.
Coordinates closely with senior peers to identify, investigate, track, and resolve desktop, application and system issues, ensuring the solution is timely and of acceptable quality.
Assists in developing and utilizes on-line procedures, solutions, and knowledge databases.
Assists with training of peers and acts as a resource for other staff members.
We're offering Competitive Compensation and Benefits. This position may present an opportunity to go permanent.
Our client is a leading staffing solutions provider. One of the fastest-growing in the U.S. Focused on integrity, service, achievement and the relationships they earn.
Your team will help you secure opportunities with companies they know. By getting to know you and your skills. Helping you succeed at a job in an environment that fits you. Making sure you get paid. Every time. So that you can focus on your role. Your growth and opportunities.
Challenging opportunities. Achieved through honesty, transparency, in-depth screening, and the attention you deserve.
Experience Required for Your Success
Strong knowledge as normally obtained through the completion of a bachelors degree in Computer Science or related field or equivalent work experience
2+ years experience in a technology support role
General knowledge of information technology and healthcare
Experience in small scale project planning and reporting, either individual or team
Communication and presentation skills to engage technical and non-technical audiences
Ability to communicate and interact across facilities and at various levels
Ability to mentor less experienced team members
Willing to work in variable shifts and hours
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.