We're looking for a Help Desk Support Specialist, working in the IT (excluding Telecommunication) industry in McLean, Virginia, United States.
Provides first-line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online
Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledge base documentation
Supports commercial software, customer-specific applications, internet browsers, desktops, laptops, mobile devices, and more
Handles tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers' requests and all troubleshooting performed
Maintains and updates records in Incident Management and Service Request system
The pay we are offering is 17 per hour. This position may present an opportunity to go permanent.
Our client provides agile consulting and staffing. Helping organizations fulfill their most important initiatives and opportunities. For 30 years. From coast-to-coast.
Developing long-term relationships. Successfully retaining clients and placing consultants through multiple engagements.
Providing you with the support, care, and attention you deserve. With advocates available 24x7 to help you with questions and concerns. This personal care together with great work has resulted in a 4.4 Glassdoor rating.
Join the most talented professionals in the industry working on strategic and world-class programs.
Experience Required for Your Success
High School Diploma or GED
2+ years of experience
Ability to install/fix/replace computer hardware and software Ability to track inventory of equipment
Experience with Network Troubleshooting and Wireless Networks (LAN, WAN)
Familiarization with Microsoft Office, and Outlook
Ability to work independently in a fast-paced environment Ability to follow instructions
Ability to move computers, monitors, printers, and other IT-related equipment
Ability to understand, diagnose and repair network and software issues
Strong communication and interpersonal skills via phone and email
Self-motivated and able to work individually
Strong organization skills and detail-oriented
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.