We're looking for a Billing Analyst, working in the Telecommunications industry in Mansfield, Ohio, United States.
Provides billing support to management in the form of answering customer billing questions, reviewing billing variances, manual entry into the billing system, and assisting with various billing projects.
Acts as the principal billing consultant for pooled customer base.
Analyzes and resolves all billing related issues for pooled customers.
Works cross functionally with sales and service delivery teams to correct systems, invoices, and improves the customer experience.
Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer's established service level agreements.
Researches and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues.
Consults with managers or senior staff members on non-routine issues.
Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.
Provides status updates to billing management for aging tickets and other reports as requested.
The pay we're offering is 21 per hour. This position may present an opportunity to go permanent.
Our client provides Professional Services, Project & Process Delivery, and Staffing Solutions. Serving companies looking to hire top talent like you. Growing since starting business 10+ years ago.
Focused on quality service to organizations, candidates and consultants.
In energy, oil and gas, healthcare/medical, insurance, legal, retail, hardware, telecommunications, manufacturing, technical services, software & web development, financial, construction, engineering, consulting, government, and education markets.
Talent is the driving force for successful businesses. That success creates opportunities for talented individuals. Do you have what it takes to contribute to this positive cycle?
Experience Required for Your Success
HS diploma or GED is required. Associate's degree in Finance, Accounting or Telecom is preferred.
2-4 years of relevant experience is required.
1-2 years of experience in telecom billing is preferred.
Great customer service skills is required.
Ability to understand and utilize multiple systems for billing and dispute management are required.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.