We're looking for a Medical Information Analyst, working in the Pharmaceuticals & Medical Products industry in Madison, New Jersey, United States.
Carries out responsibilities in accordance with the organizations policies, procedures, and state, federal and local laws.
Receives, triages, and processes product identification calls, including speaking with the caller and documenting the request from the call into the Medical Information Database (IRMS).
Identifies and coordinates transfer of any query that is beyond the scope of approved responses and requires company's Medical Information Department staff member to offer a peer medical information reply.
Cleans up and audits Unsolicited Requests (Sales Representative/MSL) case data entry.
Assists with the processing of outgoing responses via database and hard copy mailings, as needed.
Assists and collaborates with the Operations department on the Medical Information SharePoint portal.
Performs Medical Information shared mailbox triage and handling.
Identifies Adverse Events and Quality Complaints to triage appropriately and runs Reconciliation Reports per Compliance.
Coordinates Global Scientific Information requests to the appropriate medical personnel.
Performs related duties as assigned.
Our client is an award-winning clinical development company. Improving lives globally with 20+ years’ experience in clinical research and strategic resourcing. Elevating results with proven strategies, comprehensive solutions, and customized delivery models.
Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.
Strong relationships provide you connections and access to great opportunities. Industry expertise sets you up for success with helpful insights, career coaching, and professional training. Grow and learn while you put your skills to work.
Experience Required for Your Success
Bachelors degree in Healthcare or Business related field from an accredited college or university
Minimum 1 year of directly related experience or an equivalent combination of education and experience
Knowledge in Food and Drug Administration (FDA) and other regulatory requirements
Knowledge in HIPAA Privacy Laws
Call Center experience preferred
Knowledge in customer service procedures and techniques
Knowledge in MS Office (Access database knowledge, Excel, Outlook, etc.) preferred
The pay range we're offering is 22 - 26 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.