We're looking for a Technical Support Representative, working in the BPO industry in Houston, Texas, United States.
Receive inbound calls from customers and provide clear, concise, and thoughtful instructions.
Answer questions relating to billing inquires, errors, and service change request.
Resolve customer complaints with fast and friendly service.
Provide basic tech support.
Present current sales promotions.
The pay we are offering is 34,320 per year.
Our client provides customer service and experience for great brands around the world. Built on an award-winning people-first culture, state-of-the-art systems, and great service. They have won awards. And grown to 35,000 people. In 42 locations worldwide.
If you are into customer service. Winning. Awards. You’ll wanna check this out.
Competitive pay. Health insurance. Paid training. Dependable full-time work. Opportunities for you to grow. Someplace you’ll look forward to coming to. CHECK!
Join this fast-growing, privately held, winning team. Bring your joy, passion, brilliance and curiosity. Your talents and contributions will be rewarded. Come for the job, stay for the career! Do great things!
Experience Required for Your Success
High School Diploma/GED
1 year of related experience (within a call center environment preferred)
Minimum of 1 year tenure at last 3 employers
Willingness to take receive 50+ calls per day
Ability to type 35 words per minute
Basic comfort level in dealing with questions concerning tech issues.
Basic computer navigation skills with multiple screens/programs
Desire to work in a team environment achieving person and team goals
Ability to continuously learn, maintain, and promote/sell services and promotions as related to various situations
Excellent communication and articulation skills
Has exemplary and verifiable attendance records with previous employers
Dependable transportation to and from work
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.