We're looking for a Technical Support Engineer, working in the IT (excluding Telecommunication) industry in Durham, North Carolina, United States.
Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system-level issues that are negatively impacting product performance at our customer sites.
Identifies, documents and escalates customer issues.
Communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment.
Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
Contributes to centralized problem identification and resolution database.
The pay range we're offering is 27 to 28 per hour. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
3+ years of customer technical support experience
Experience with Microsoft Operating Systems/Hyper V, Microsoft Applications (MSSQL, Exchange), and VMWare (vCenter, vSphere)
Strong Linux knowledge is required
Excellent Troubleshooting and Customer Service skills
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.