We are looking for a IT Operations Support, working in the IT (excluding Telecommunication) industry in Draper, Utah, United States.
Troubleshoots complex, intricate technical problems to ensure optimal service levels.
Works on multiple incidents and/or projects simultaneously.
Acts as a point of escalation in complex, critical instances and delegates tasks to peers and others throughout internal organization.
Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately.
Investigates major service interruptions and service interruption resolutions and assists in ensuring future stability of infrastructure and data.
Communicates with cross-functional and inter-departmental teams, including executive and managerial audiences, to provide problem resolution updates.
Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications Involved in vendor escalations, through direct vendor contact or partnership with other internal teams.
Reviews documentation, diagrams, configurations, and tools and regularly contributes to internal knowledge bases and departmental documentation.
Provides technical expertise in cross-functional and intra-departmental efforts.
Leads critical incident turnover with geographically dispersed teams.
Leverages experience and technical knowledge and opinion to lead process and technical improvements to the IT environments and overall customer experience.
The pay range we are offering is 25 to 32 per hour. This position may present an opportunity to go permanent.
Our client provides agile consulting and staffing. Helping organizations fulfill their most important initiatives and opportunities. For 30 years. From coast-to-coast.
Developing long-term relationships. Successfully retaining clients and placing consultants through multiple engagements.
Providing you with the support, care, and attention you deserve. With advocates available 24x7 to help you with questions and concerns. This personal care together with great work has resulted in a 4.4 Glassdoor rating.
Join the most talented professionals in the industry working on strategic and world-class programs.
Experience Required for Your Success
Associates degree or equivalent
3+ years of experience in systems administration or equivalent
Experience with Linux environment
Technical understanding of Computer/OS/NW type
Experience in driving resolution and managing Critical Incident
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.