We are looking for a Technical Support Engineer, working in the IT (excluding Telecommunication) industry in Draper, Utah, United States.
Respond to customer-initiated service and incident tickets for reported problems and queries.
Act as a customer liaison and point of contact throughout the ticket lifecycle.
Troubleshoot production problems with Virtustream software products for and with customers.
Take initiative to accomplish tasks involving communication/coordination with Operations, Development and QA teams.
Improve existing processes and/or develop new processes to improve efficiency where needed.
Partner with various engineering teams to troubleshoot, analyze, and resolve tickets.
The pay range we are offering is 18 to 19 per hour. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
Experience with enterprise networking/storage/servers hardware especially as it relates to virtualized environments
Experience with database administration (e.g. MS SQL Server, PostgreSQL, MongoDB)
Experience with configuration and maintenance of web servers (e.g. IIS 7.0+, NGINX, Apache)
Experience with Docker, Amazon S3, and HTTP protocols
Intermediate knowledge of Linux OS
Familiarity with Two-Factor Authentication concepts
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.