We're looking for a Call Center Supervisor, working in the Financial Services industry in Conway, Arkansas, United States.
Supervises a team primarily comprised of non-exempt employees or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.
Directs daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel and Authorized Service Providers.
Monitors key metrics and ensures team goals and contractual commitments are met.
Resolves and monitors routine customer escalations, as appropriate.
Our client is an $11-billion global leader in talent solutions. Matching great people in 60+ countries. Focused on understanding clients, candidates, and employees.
Delivering a quality experience. Connecting growing companies with outstanding people. People like you and businesses the world over.
The world’s leading companies and their 6,000 customers. Creating growth opportunities for people. Are you looking to accelerate change in your career? Transform your skills?
Experience Required for Your Success
Bachelors degree or equivalent combination of education and experience (Bachelors degree in business management or related field preferred)
6+ years of customer service experience
2+ years of leadership experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with help desk software
Possess insight on Insurance
Knowledge in Series 6 required and 26 preferred
Good business and analytical problem solving skills
Strong communication skills
Ability to work independently
Ability to follow oral and written directions
Ability to handle escalations and provide high level of customer service
We're offering Competitive Compensation and Benefits.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.