We're looking for a Customer Experience Specialist, working in the Travel, Transport & Logistics industry in Clearwater, Florida, United States.
Manage analytics communications and relationships to drive continual CX improvements in multiple business units and processes
Analyze business metrics, customer feedback and KPIs across multiple data sources (web, contact center, review platforms, internal tools)
Compile friction points and utilize research data to develop and implement project plans for key strategic initiatives
Complete routine reporting requirements to support weekly, monthly and quarterly business review meetings
Present analysis and recommendations to internal audiences (marketing updates, project management groups and across multiple business units)
Navigate and manage electronic feedback platform
Maintain multiple user hierarchies and end user management
The pay we are offering is 68,000 per year.
Our client provides agile consulting and staffing. Helping organizations fulfill their most important initiatives and opportunities. For 30 years. From coast-to-coast.
Developing long-term relationships. Successfully retaining clients and placing consultants through multiple engagements.
Providing you with the support, care, and attention you deserve. With advocates available 24x7 to help you with questions and concerns. This personal care together with great work has resulted in a 4.4 Glassdoor rating.
Join the most talented professionals in the industry working on strategic and world-class programs.
Experience Required for Your Success
Bachelor's degree in relevant field, preferred
4+ years' relevant experience in customer satisfaction, CX, or VOC program
Advanced Excel, PowerPoint and Microsoft Office skills
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.