We're looking for a Customer Service Representative II, working in the Pharmaceuticals & Medical Products industry in Bridgewater Township, New Jersey, United States.
Provides compassionate, knowledgeable and efficient service to consumers and healthcare providers, to maintain and enhance the use and prescribing of the company's U.S. products.
Provides resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues.
Provides product replacements for healthcare professionals and consumers.
Recognizes potential adverse events & product quality complaints, capture relevant information (as required) and directs such calls to the appropriate department.
Provides exemplary service to patients, prescribers, pharmacies and commercial sales representatives.
We are offering Competitive Compensation and Benefits. This position may present an opportunity to go permanent.
Our client is an award-winning clinical development company. Improving lives globally with 20+ years experience in clinical research and strategic resourcing. Elevating results with proven strategies, comprehensive solutions, and customized delivery models.
Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.
Strong relationships provide you connections and access to great opportunities. Industry expertise sets you up for success with helpful insights, career coaching, and professional training. Grow and learn while you put your skills to work.
Experience Required for Your Success
Bachelor's degree or some college preferred
Prior customer service experience strongly desired with 3 to 5 years experience.
Previous pharmaceutical experience preferred.
Experience in using MS office suite, Basic/Intermediate (Outlook, Word, Excel) Strong keyboard skills and the use of basic office equipment (telephone, fax machine, copier)
Process knowledge - understand procedures and processes, effectively explain and implement them.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.