Service Delivery Representative

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The Opportunity

We're looking for a Service Delivery Representative, working in the Telecommunications industry in Bismarck, North Dakota, United States.

  • Manages large amounts of inbound calls in a timely manner.
  • Identifies customers' needs, clarifies information, researches every issue and provides solutions and/or alternatives.
  • Builds sustainable relationships and engages customers by taking the extra mile.
  • Keeps record of all conversations in our call center database in a comprehensible way.
Details

The pay we're offering is 26 per hour. This position may present an opportunity to go permanent.

Our Client

Our client provides Professional Services, Project & Process Delivery, and Staffing Solutions.  Serving companies looking to hire top talent like you. Growing since starting business 10+ years ago.

Focused on quality service to organizations, candidates and consultants.

In energy, oil and gas, healthcare/medical, insurance, legal, retail, hardware, telecommunications, manufacturing, technical services, software & web development, financial, construction, engineering, consulting, government, and education markets.

Talent is the driving force for successful businesses.  That success creates opportunities for talented individuals.  Do you have what it takes to contribute to this positive cycle?

Experience Required for Your Success
  • Experience with general billing inquiry and dispute resolution, account resolution, and adjustments are required.
  • Knowledge of telecom products and services including traditional Voice, High Speed Internet, Ethernet, IP Voice, Managed  Hosting, Private Line, Networking, Contracts, and Cloud is preferred.
  • Ability to use and navigate Microsoft Excel, Word and Outlook is required.
What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.

Not exactly? Join Our Talent Community, and we'll let you know of additional opportunities.

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