Customer Service Product Surveillance Representative

The Opportunity

We're looking for a Customer Service Product Surveillance Representative, working in the Pharmaceuticals & Medical Products industry in Austin, Texas, United States.

  • Fields incoming phone calls from patients, healthcare professionals, and internal personnel reporting adverse events or calling with questions regarding complaint investigations and product claims.
  • Provides information, initiates complaint files, and processes claims for financial reimbursement and replacement products in accordance with the company's internal policies and applicable regulatory requirements.
  • Initiates and conducts an initial investigation for complaint files, following complaint handling Regulation 21 CFR 820.198 and internal procedures.
  • Receives information and responds to questions for on-going complaint investigations and updates applicable records.
  • Initiates and processes product reimbursement and claim records and contacts internal and external customers if claims are incomplete.

We're offering Competitive Compensation and Benefits. This position may present an opportunity to go permanent.

Our Client

Our client is an award-winning clinical development company.  Improving lives globally with 20+ years’ experience in clinical research and strategic resourcing.  Elevating results with proven strategies, comprehensive solutions, and customized delivery models.

Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.

Strong relationships provide you connections and access to great opportunities.  Industry expertise sets you up for success with helpful insights, career coaching, and professional training.  Grow and learn while you put your skills to work.  

Experience Required for Your Success
  • Associates degree or Bachelors degree is preferred or 2-3 years previous experience in customer service or clinical setting, or equivalent combination of education and experience
  • Ability to read, analyze, and interpret financial reports, medical reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to use word processing, spreadsheet, and database applications
  • Ability to handle confidential data in accordance with HIPAA and related international standards
  • Ability to function in a controlled environment regulated by the FDA and other regulatory authorities
  • Knowledge of current MDR regulations, guidelines, and interpretations
  • Knowledge of clinical, surgical techniques and procedures, and medical terminology
  • Skill in demonstrating a professional phone manner
What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.

Not exactly? Join Our Talent Community, and we'll let you know of additional opportunities.


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