We're looking for a Genesys PureEngage Engineer, working in the Telecommunications industry in Ashburn, Virginia, United States.
Oversee the functionality of the solution in its entirety.
Document and provide supporting functionalities such as escalation and intervention for issues relating to the call center functionality, as well as the overall interoperability of the sites.
Clarify communication paths and functions during high-pressure events.
Contribute to the on-going service improvement efforts of the ISD by identifying and establishing new processes and solutions for improved efficiencies and capabilities for the ISD.
We're offering Competitive Compensation and Benefits. This position may present an opportunity to go permanent.
Our client is a people driven staffing company. Growing fast - 33% annually!
How? Building trusting relationships with top candidates. Like you! You’ll get one-on-one time focused on your skills, needs, and discovering opportunities in which you’ll thrive. The goal is to place you in the right position for you and your goals.
Where? Top IT and telecommunications companies. You’ll make a difference and grow in Technology, Government Services, Professional Services, or Engineering.
Helping you achieve your goals! It’s the right way and the only way to succeed in staffing.
Experience Required for Your Success
Bachelor's degree in Computer Science, Computer Engineering, or other computer-related disciplines
5+ years of working experience in Enterprise Genesys environment
Call center-related professional certifications
Experience in designing, administrating and supporting call center environments running on CISCO UCCM and Genesys (SIP, Routing, Voice Portal and Reporting)
Cisco Networking experience
Call recording experience
Server management ( VMs and Windows OS) experience
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.