We're looking for a Patient Access Representative, working in the Healthcare Systems & Services industry in Annapolis, Maryland, United States.
Accurately obtains and processes patient demographic, insurance, and medical information.
Correctly identifies and registers patient into the Master Patient Index.
Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverage.
Provides patients with the necessary regulatory information.
Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate.
Provides warm and friendly greetings to patient and their families/visitors, upon arrival.
Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
Clearly and professionally communicates to internal and external customers, including clinical staff, coworkers, administration, and other outside departmental staff.
Works collaboratively with and under the direction of the assigned shift coordinator.
Adheres to the compliance policies of the department and organization.
Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
We are offering Competitive Compensation and Benefits.
Our client is a regional health system based in Annapolis, Maryland. Serving over one million people.
Providing inpatient and outpatient care. Meeting people where they are via many locations throughout the area.
Recognized nationally for joint replacement, emergency heart attack treatment, and cancer care. Ranked second in Maryland for the number of annual births. Championing life with a Level III neonatal unit. They deliver!
Join a diverse and collaborative team. Work with others to innovate the future of health care. Create a healthier tomorrow for yourself and for the over one million people needing and deserving compassionate care. Are you driven to make a difference? Do it here!
Experience Required for Your Success
High school diploma or GED
Previous experience in healthcare insurance and/or registration
Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.