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Patient Customer Support Representative

Location: WI, United States
Job Type: Contract
Job Category: Call Center
Job Industry: Healthcare Systems and Services
Salary: We offer competitive compensation and benefits.
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The Opportunity


We're looking for Patient Customer Support Representative, working in Healthcare Systems and Services industry in Wisconsin, United States.

  • Acts as a liaison between clients and their patients by assisting callers in answering questions, updating their accounts, and offering solutions.
  • Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
  • Engages in and enjoys active listening with callers, confirming or clarifying information, and diffusing conflict.
  • Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.

Our Client

Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.

Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.

Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?

Experience Required for Your Success

  • High School diploma or GED
  • At least 1 year of experience working with Customer service/healthcare/patient customer/call center backgrounds
  • General knowledge of Microsoft Office and basic typing skills
  • Must have a reliable internet connection
  • Location should be within Wisconsin

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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