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Collections Representative

Location: Chicago, IL, United States
Job Type: Contract To Hire
Job Category: Call Center
Job Industry: BPO
Salary: We offer competitive compensation and benefits.
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The Opportunity


We're looking for Collections Representative, working in BPO industry in Chicago, Illinois, United States.

  • Handle a high volume of outbound calls to collect payments on delinquent loans.
  • Supervise assigned accounts to identify unresolved debts.
  • Maintain a customer service mentality for effective repayment plans through education regarding loan payment plans and arrangements; follow up with clients on overdue accounts.
  • Assist customers with their payment plans and processes.
  • Oversee all monthly payments and refunds.
  • Document customer interactions using their designated system.
  • Research and implement effective collection techniques.
  • Perform related tasks as assigned by management.
  • Respond to client account queries in a timely and professional manner.
  • Provide strong and professional customer service and create referrals.

Our Client

Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.

Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.

Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?

Experience Required for Your Success

  • High School Diploma or GED
  • High volume outbound calling experience
  • Prior collections experience is a plus
  • Strong understanding of billing and collection processes
  • In-depth knowledge of laws and policies related to debt collection
  • Negotiation skills
  • Excellent verbal and written communications skills both in English
  • Ability to prioritize multiple tasks and work well under deadlines
  • Knowledgeable with Microsoft Office application

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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