Leadership Trainer

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The Opportunity

Description

• Design, develop and implement training materials.
• Onboard new employees. This includes weeks of training and topics covered include job description, culture, account overview, process, and cadence.
• Develop and maintain training materials and databases that include outlines, text, handouts, group activities, presentations, and assessments.
• Request and coordinate access and tools needed to respective departments before onboarding.
• Document and maintain records of data of new employees under training.
• Ensure that all trainees understand the required concepts before endorsement to operations.
• Identify improvements on the current training curriculum and provide recommendations.
• Coordinate with operations, QA, and the client for process updates.
• Maintain records and implement team compliance on process updates to improve operational efficiency.
• Develop process workflow and provide training programs on new processes as needed.
• Analyze common issues missed from the QA report and strategize in creating programs and rehash interventions to improve results.
• Review and identify employee performance, learning progress, and skill gaps to identify training programs needed.