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Inbound Call Center Representative

Location: Rathdrum, ID, United States
Job Type: Contract
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $15 per hour

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The Opportunity

Description

  • Take inbound calls from the company's small and medium business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
  • Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
  • Resolve cases through collaboration with the company and its partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
  • Book replacement orders with customers due to declines, cancels or other order problems.
  • Inform customers of production changes and/or shipment delays.
  • Document all customer interactions using appropriate case management tool.
  • Work within the team and online Store organization to identify and help validate and implement process improvement opportunities.

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success

  • High School Diploma (College degree or some college a plus)
  • 1-2 years of relevant call center experience in a customer-facing customer service or support role
  • Experience with CRM applications a plus
  • Excellent, professional verbal and written communication skills
  • Strong MS Excel skills
  • Order Management systems knowledge (SAP, Oracle)
  • Knowledge of computer and printing products

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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