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Customer Service Representative

Location: Wakefield, RI, United States
Job Type: Contract
Job Category: Administrative
Job Industry: High Tech
Salary: The pay we're offering is $18.40 per hour
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The Opportunity

Description

  • Perform customer and field activities related to phone calls, billing, adjustments, collections and/or shut off of customer accounts.
  • Act as liaison between departments and customers as needed.
  • Process meter reading upload as defined by meter reading schedule – review and work high/low errors or other billing related to do's.
  • Review meter reading reports – search for meter reader comments such as house now occupied, pit covered.
  • Review and process non-billed accounts.
  • Review and take appropriate action on consumption on inactive accounts.
  • Review and process diverted bills.
  • Process and maintain meter related and customer account records; including, but not limited to, field order management (Clevest), to do's, Hi Lows, zero consumption, consecutive estimate reports.
  • Prepare and prove out daily cash receipts.
  • Prepare deposit for the same.
  • Prepare daily cash report and calls out balances from appropriate banks.
  • Prepare daily cash transmittals.
  • Process wire transfer.
  • Accept and process counter payments.
  • Process payments diverted by lock box vendor.
  • Respond to walk in customer inquires.
  • Investigate misapplied payments.
  • Process special journal entries.
  • Schedule and complete all billing and meter related field activities; such as, but not limited to final readings, high bill investigations, meter changes, special reads, meter sets, meter removals, reading equipment installations and removals.
  • Process cancel and rebill.
  • Update customer account information or any related records in the company's systems.
  • Respond to all customer inquiries; via phone, in person, email, portal or from other company system; i.e. account balances, budget billing, rates/penalties assessed.
  • Work with customers to schedule payment plans/arrangements.
  • Respond to customer written inquiries.
  • Assign meter reading order to new accounts.
  • Create, process and separate meter sheets from a given schedule.
  • Print and burst urgent notices.
  • Receive, sort and distribute mail received from Post Office.
  • Assist in special projects as assigned by the Customer Service Manager or management.

Our Client

Our client offers a variety of services. Connecting people in IT, operations, and creative endeavors. For 30+ years. They care about your fulfillment. As much as your contribution.

You can count on a personalized approach. Individual attention that’s hands-on and flexible. It shows: 89% of individuals on Glassdoor recommend them to a friend. 91% approve of their female founder and CEO.

They know it’s about finding the right fit. They know it’s stressful - competitive. Be confident you’re not alone. They are committed you. Committed to their communities and their partnerships. Partnerships that create opportunities. Fuel growth. Enable connections. Let us help you get plugged in today.

Experience Required for Your Success

  • High School diploma
  • 1-3 years minimum customer service experience
  • Knowledge of PeopleSoft
  • Knowledge in windows based application (Customer, Care & Billing)
  • Computer literate
  • Good organizational skills
  • Excellent interpersonal communications ability

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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