Program Manager
Location: Makati City, NCR, Philippines
Job Type: Full Time
Job Category: Recruitment
Job Industry: BPO
Salary: We offer competitive compensation and benefits.
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The Opportunity
Description
We're looking for a Program Manager, working in BPO industry in Makati City, Metro Manila, Philippines.Tasks
You will develop and communicate the vision and expectation levels to your unit members. Your strategy will be dependent on the client expectations and strategic corporate direction of the vision and goals. You are tasked to empower, select/recruit, coach and retain qualified leaders, front-liners, and support staff that will contribute to the business unit and company goals. You will integrate different team functions and ensure the high performance through feedback, training, and development. You will drive the profit & loss of your client portfolio ensuring that this meets company targets.
Roles and Responsibilities
- Maintain & improve overall performance of the client accounts
- Maintain the client relationship at all relevant levels
- Prove & create real value through improved internal client performance or improved process to increase client's revenue or reduce client's cost
- Ensure that the employee satisfaction and wellness is high
- Maintain a healthy employee retention
- Develop employees and ensure leaders grow from within. Develop Managers for the next level
- Maintain P&L of their accounts inclusive of all support (TMs, QAs, reporting, buffers, etc.)
Experience Required for Your Success
- Three or more years account management experience and operations management experience
- Superior communication and problem-solving skills
- Ability to quickly understand a client's business processes
- Ability to build strong long term relationships with clients
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
