Support Associate
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The Opportunity
Description
We're looking for Support Associate, working in Staffing/Recruiting industry in Dallas, Texas, United States.- Deliver 5-star, virtual support to Spanish speaking workers.
- Work virtually through our support platform, as well as speak with workers over the phone (if needed).
- Help existing workers troubleshoot any issues they experience (i.e. a delayed payment).
- Stay on top of new policies, procedures, and programs that affect workers.
- Identify key trends in support issues and communicate them to the Support team.
- Work with the support team to make our processes even better.
- Assist with the content building for our FAQ articles and other end-user communications.
Our Client
The on-demand economy is huge. Join it and call your own shots. Our client provides flexible, on-demand job opportunities for job seekers like you. Building a platform of transparency and autonomy.
Filling positions ranging from warehouse, delivery, merchandising, labor, event staffing, and administrative roles. Providing jobs to people in a way that has never been seen.
Empowering you to choose positions based on your priorities and interests. Creating choices at companies that are a great fit for you. Is this a great fit?
Experience Required for Your Success
- Combination of retail, sales, client-facing, and/or customer service experience
- Bilingual with written and speaking proficiency in Spanish & English
- Excellent working knowledge of spelling, punctuation, and grammar rules
- Comfortable learning and adapting to new technology
- Outstanding communicator, with the ability to interact and connect with many types of personalities
- Patient teacher and have a passion for empowering others
- Ability to quickly and efficiently problem solve and troubleshoot
- Self-motivated and ability to operate independently with minimal oversight
- Flexible towards working different shifts for optimal support coverage
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
