Coordinator II
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The Opportunity
Description
- Centralize the relationship with customers for Order To Cash process (Order to Serve & CI2C).
- Provide visibility on the status of customers orders, deliveries, invoices, and claims.
- Proactively inform the customer about order issues such as out of stocks.
- Maintain a record of the most common issues and problems and their solution status.
- Accountable for the issues and requests from their customers to ensure they are solved on time.
- Identify Service Strategy opportunities.
- Collaborate with other SCRBS leads on implementation of Service Plans.
- Monitor Customer compliance to agreed service level terms.
- Collaboration with Master Data experts.
- Coordinate with Trade and Contract & Commercial conditions maintenance when there is new pricing or contract modifications or /and Customer master data requested by the customer.
Our Client
Our client is an award-winning clinical development company. Improving lives globally with 20+ years experience in clinical research and strategic resourcing. Elevating results with proven strategies, comprehensive solutions, and customized delivery models.
Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.
Strong relationships provide you connections and access to great opportunities. Industry expertise sets you up for success with helpful insights, career coaching, and professional training. Grow and learn while you put your skills to work.
Experience Required for Your Success
- Bachelors Degree preferred
- 5+ years experience in pharma supply chain and/or customer service
- Effective, clear, concise communication to external customers related to trade/order management and fulfilment
- Effective and clear communication to team members must tailor information and content to individual needs and responsibilities
- Continuous monitoring of team metrics and professionally identifying areas for improvement, working with others in a collaborative, team centered, and focused manner
- Change ready and flexible to help teams prepare quickly for change, whether it is changes in customer commercial conditions or quick changes in business needs, launch, or priorities
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
