Resident Service Coordinator
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The Opportunity
Description
Are you someone who takes pride in your work, with a strong sense of ownership and the ability to juggle multiple priorities? Do you thrive in a fast-paced environment?
If YES, we encourage you to apply to our current opening for a Relocation Coordinator. Wingate Management Company, is an award-winning leader in real estate management, development, and investment.
Position Summary:
The Relocation Coordinator provides excellent customer service to clients, residents, prospective residents, guests, and vendors. Relocation Coordinators are responsible for being the main point of contact for residents before, during, and following significant interior renovations of the buildings. The Relocation Coordinator will be assisting residents throughout the renovations process. The Relocation Coordinator will work directly with Property Managers, construction liaisons, contractors, and the property team members to ensure the highest quality experience possible for our residents.
Job Responsibilities
- Provide resources to residents and an open and welcoming environment for residents, customers, vendors and neighbors
- Assess needs of residents and provide them with the appropriate provider and community resources
- Prepare and maintain a log of resident renovation status
- Work closely with client representatives and construction team to coordinate resident activities and movements during any renovations or construction
- Help residents understand the renovation process Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process
- Generate and deliver all relocation notices
- Coordinate moves with movers and oversee the moving process
- Help residents connect to their families, friends and social networks for support, including during periods when residents are displaced from their units as a result of renovations
- Find and help deliver culturally appropriate & age appropriate enrichment activities for residents who may be displaced from their units during the day
- Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
- Achieve high productivity through reliable and punctual on-site attendance and timely reports any tardiness and/or attendance issues to immediate supervisor
- Perform other duties as required
Our Client
Our company has been delivering excellence for nearly 60years. With over 21,000 apartment homes managed across 18 states with 800 associates, we’recommitted to creating thriving communities and driving success for our partners. We pride ourselves in providing an ownership mentality to our teams to flourish our properties and communities around. We are an Equal Opportunity Employer that values and encourages diversity within the workplace.Experience Required for Your Success
Essential Skills and Abilities
- Strong interpersonal, communication,
organization, writing and computer skills
- Ability to effectively interact and work with
individuals from diverse backgrounds
- Attention to detail
- Ability to multi-task and work effectively in
both a team and individual setting
- Flexibility and ability to manage a complex
workload in varied work environments
- Willingness and ability to work some evenings and
weekends
- Experience with spreadsheet software
- Knowledge of community-based services
- Understand the characteristics of the resident
population and property in which they serve
- Understand issues that may impact the
differential use of services are socio-economic, age, culture, gender,
race, sexual orientation, and others
- Develop positive relationships with residents and
vendors
- Act respectfully, patiently, positively and with
consent
- Uphold values of service, transparency,
performance, creativity, and community
Required Education and
Experience:
- High School diploma (or equivalent) required;
bachelor’s degree in social work, gerontology or other social science preferred
- Experience with networking and relating well with
senior citizens and underserved populations in an appropriate environment,
preferably arranging services for the elderly, underserved
- Understand and have experience with independent
living philosophy
- Knowledge of the ADA
- Experience advocating and facilitating services
for persons with disabilities and seniors
At Wingate Management
Company, we’ve been delivering excellence for nearly 60 years. With over 21,000
apartment homes managed across 18 states with 800 associates, we’re committed
to creating thriving communities and driving success for our partners. We pride
ourselves in providing an ownership mentality to our teams to flourish our
properties and communities around. Wingate Management Company Companies is an
Equal Opportunity Employer that values and encourages diversity within the
workplace.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
