Customer Service Representative
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The Opportunity
Description
- Support various customer requests, such as quotations, RMA creation, order processing, and billing resolution on a daily basis.
- Coordinate the assessment, evaluation, and troubleshooting of products during the repair and calibration process.
- Provide technical support to customers via telephone and email, while building and maintaining strong customer relationships.
- Ensure timely follow-up on orders requiring additional customer information and/or purchase orders.
- Collaborate with the Manufacturing and Service Teams to meet or exceed internal and external expectations.
- Coordinate product delivery dates between multiple production sites using SAP for both domestic and international orders.
- Develop and maintain relationships with supply chain, engineering, account managers, and channel partners.
- Utilize Salesforce.com for customer communication and account/contact management.
- Ensure compliance with company policies related to Know Your Customer, International Trade Controls, Health & Safety, and other legal and ethical matters.
- Maintain a customer focus in a fast-paced, data-driven environment, taking full ownership of all commercial operations transactions.
Our Client
Experience Required for Your Success
- Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum of 3 years of experience in Industrial Services).
- Bachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering.
- 5+ years of experience in a Customer Care or Service Support role, preferably in an Indus-trial setting.
- Understanding of complex commercial terms and ability to support the execution of contractual terms, including payment terms, incoterms, and T&C's.
- Prior experience using SAP for quotation/order creation, invoicing, or material management.
- Experience using Salesforce.com or Deal Machine for case management activities.
- Ability to prioritize and make good decisions with limited information.
- Fluency in Spanish or Portuguese languages is a plus.
- Strong customer interaction skills and proactive issue resolution.
- Strong quantitative and analytical skills, particularly with SAP and Microsoft Excel-based reports.
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
