Technical Support - Work From Home
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The Opportunity
Description
We're looking for a Technical Support - Work From Home, working in BPO industry in Edmonton, Alberta, Canada.We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!
Customer service focus:
- Possesses experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Is able to communicate clearly and effectively, both written and verbal (in required language)
- Is able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and can adapt and modify approaches without compromising outcome
Learning aptitude:
- Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
- Has energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious in the pursuit of professional excellence
- Has effective time management strategy including the ability to multi-task, prioritize, organize and balance workload
Technical knowledge and expertise:
- Is professional and/or personal technical troubleshooting experience
- Has iOS, Smartphone, Tablet, PC or Mac experience
- Has deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Is confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.
Resilience:
- Is able to self-manage and work independently in a fast-paced and highly demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Has a strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
- Has self-awareness to identify, address, and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Is eager to receive feedback, embraces coaching, and demonstrates changes as a result
- Has strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
Our Client
Our client runs day-to-day operations for customers around the world.
Executing all kinds of operations. For all kinds of customers. So they can
grow. Winning recognition and business. So you can grow.
Leading with their principles. Believing that happy and growing teams
perform better. Believing in you. Investing in you.
Imagine being rewarded for your effort and hard work. Where training happens - literally millions of hours of training happen annually. Where your growth is a priority - 2 out of 3 positions are filled internally every year.
Imagine working someplace recognized as a great place to work. Imagine
yourself here!
Experience Required for Your Success
- Associate degree or certification from an accredited program for technical and/or clinical education required
- Experience with the use of electronic documentation systems required.
- 2 years in a technical or clinical/medical-based device support role.
- Previous contact center experience is an asset
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Excellent communication/comprehension skills
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired – Wi-Fi connections are not permitted
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
