Service Order Fulfillment Coordinator (Pasadena Only)
Location: Pasadena, TX, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: Oil and Gas
Salary: The pay we're offering is
$24
per hour
This job posting is no longer active.
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The Opportunity
Description
We're looking for a Service Order Fulfillment Coordinator (Pasadena Only), working in Oil and Gas industry in 201 Beltway Green Boulevard, Pasadena, Texas, 77503, United States.- Support day-to-day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
- Coordinate the assessment, evaluation, and troubleshooting of products throughout the repair and calibration process.
- Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships.
- Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders.
- Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations.
- Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders.
- Develop and foster relationships with supply chain, engineering, account managers and channel partners.
- Utilize Salesforce.com to communicate with customers and create accounts/contacts.
- Ensure adherence to all company compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics.
- Maintain a customer focus while working in a fast-paced data-driven environment.
- Embrace full wing to wing ownership of all commercial operations transactions.
Our Client
Our client has over 20 years of experience in connecting the right people with the right companies.
When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.
They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.
Sounds interesting? Apply, and pursue your perfect career fit!
Experience Required for Your Success
- Associate's Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services)
- Bachelor’s degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering
- 5+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting
- Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C’s
- Prior experience utilizing SAP for quotation/order creation, invoicing, or material management
- Experience using Salesforce.com or Deal Machine for case management activities
- Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable
- Fluency in Spanish or Portuguese languages a plus Skill & expertise in customer interaction and pro-active issue resolution
- Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel-based reports
- Knowledge of products and services or experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
