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The Opportunity
Description
We're looking for a
Bilingual Travel Sales Representative (Onsite/Hybrid), working in
BPO industry in
Beaumont, Alberta, Canada.
- Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with customers in a courteous, friendly and professional manner.
- Effectively turn customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for customers.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sale of new or additional services.
- Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
- Meet or exceed quality standards.
Our Client
Our client runs day-to-day operations for customers around the world.
Executing all kinds of operations. For all kinds of customers. So they can
grow. Winning recognition and business. So you can grow.
Leading with their principles. Believing that happy and growing teams
perform better. Believing in you. Investing in you.
Imagine being rewarded for your effort and hard work. Where training
happens - literally millions of hours of training happen annually. Where your
growth is a priority - 2 out of 3 positions are filled internally every
year.
Imagine working someplace recognized as a great place to work. Imagine
yourself here!
Experience Required for Your Success
- High school degree or equivalent.
- College or some college degree.
- Two years of customer sales, upsales, telemarketing and service experience.
- Two years Corporate or leisure travel industry experience.
- One-year international booking experience.
- Should be proficient in both FRENCH and ENGLISH
- Certifications: GDS/TICO.
- Knowledge in: Sabre, Amadeus, Worldspan and Apollo
- Experience: Travel B2B/B2C.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now