Inbound Enrollment Specialist
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The Opportunity
Description
We're looking for an Inbound Enrollment Specialist, working in Insurance industry in Orlando , Florida, United States.Company Overview:
Join our team as an Inbound Enrollment Specialist for a leading financial services program that manages private label credit cards for select retail stores. We pride ourselves on providing exceptional service to our customers.
Position Overview:
As an Inbound Enrollment Specialist, you will handle incoming calls from customers confirming the receipt of their credit cards and offering them the opportunity to enroll in a debt protection plan. You will be provided with a script that includes proven sales strategies to follow verbatim. Adhering to the script and meeting quality expectations is essential for your success and delivering excellent customer service.
Key Responsibilities:
- Handle inbound calls from customers regarding their credit card enrollment and debt protection plans.
- Engage customers with enthusiasm and provide a WOW experience on every call.
- Follow the provided script verbatim to ensure consistency and quality of service.
- Document customer interactions accurately and maintain strong attention to detail.
- Resolve customer inquiries and concerns with a relentless drive to own their problems.
Our Client
Join our client, a leader in customer experience solutions with over 60 years of expertise in call center outsourcing services. Our commitment goes beyond just business; we strive to be a force for positive change, focusing on fostering growth and connectivity for our clients, employees, and the communities we serve. With a daily handling of over 300,000 customer interactions across various industries—including healthcare, financial services, and technology—we are dedicated to driving innovation and making a meaningful impact in everything we do.
You will be part of a dynamic team that embraces advanced technologies like AI and robotic process automation, ensuring we deliver exceptional and transformative customer support. We value collaboration, creativity, and the development of our workforce, providing opportunities for professional growth and career advancement. If you are looking to make a difference in a supportive and forward-thinking environment, we are the place for you.
Experience Required for Your Success
- Previous sales experience is a plus, but not required
- Strong verbal, written, and listening skills
- Excellent computer skills and the ability to navigate various software applications
- Attention to detail and documentation skills
What We Offer:
- Competitive salary and benefits package
- Comprehensive training and support
- Opportunity to work in a dynamic and customer-focused environment
If you are passionate about customer service and eager to make a positive impact, we want to hear from you!
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
