Technical Support - Work from Home
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The Opportunity
Description
We're looking for a Technical Support - Work from Home, working in BPO industry in Alberta, Canada.We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!
Customer service focus:
- Work in a customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school).
- Demonstrate a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
- Communicate clearly and effectively, both written and verbal (in required language).
- Effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
- Approach problems flexibly and can adapt and modify approaches without compromising outcome.
Our Client
Our client runs day-to-day operations for customers around the world.
Executing all kinds of operations. For all kinds of customers. So they can
grow. Winning recognition and business. So you can grow.
Leading with their principles. Believing that happy and growing teams
perform better. Believing in you. Investing in you.
Imagine being rewarded for your effort and hard work. Where training happens - literally millions of hours of training happen annually. Where your growth is a priority - 2 out of 3 positions are filled internally every year.
Imagine working someplace recognized as a great place to work. Imagine
yourself here!
Experience Required for Your Success
- Associate’s degree or certification from an accredited program for technical and/or clinical education required
- 2 years in a technical or clinical/medical-based device support role
- Experience with the use of electronic documentation systems required
- Previous contact center experience is an asset
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Excellent communication/comprehension skills
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired – wifi connections are not permitted
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
