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Customer Service Representative

Location: Boise, ID, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $17 per hour
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The Opportunity

Description

We're looking for a Customer Service Representative, working in IT (excluding Telecommunication) industry in Boise, Idaho, 83714, United States.

  • Validate customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Provide resolution and feedback based on analysis.
  • Participate/lead in projects for process or quality improvements.
  • Work with escalated customers and recommends actions in post incident reviews.
  • Manage multiple tasks or cases simultaneously with minimal supervision.
  • May act as a mentor or trainer in the team.

Our Client

Our client has over 20 years of experience in connecting the right people with the right companies.

When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.

They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.

Sounds interesting? Apply, and pursue your perfect career fit!

Experience Required for Your Success

  • High school education or equivalent
  • 3-5 years general experience, or equivalent combination of experience and college level education
  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role
  • Familiarity with computer technology

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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