Field Technician
Location: Brea, CA, United States
Job Type: Full Time
Job Category: Engineering
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is
$29
per hour
This job posting is no longer active.
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The Opportunity
Description
We're looking for a Field Technician, working in IT (excluding Telecommunication) industry in Brea, California, United States.- Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre- sales, post-sales or service delivery support.
- Provide proactive and some reactive services for Mission Critical Customers.
- Monitor operation performance and work on corrective action plans (if needed).
- Provide input about Customers business and industry trend information into Account Support Plan.
- Mentor /coach new hires on work process and procedures.
- Manage account growth and retention.
- Provide leadership and coaching to Field Technical Support Representatives.
Our Client
Our client has over 20 years of experience in connecting the right people with the right companies.
When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.
They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.
Sounds interesting? Apply, and pursue your perfect career fit!
Experience Required for Your Success
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience
- Experience with support of full range products in customer base
- Proactive account management experience must meet HA/MCS qualifications
- Demonstrated strong knowledge of O/S, UNIX, and networking
- Secure ITIL knowledge certification with the ability to communicate business and IT alignment value
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
