Escalations Representative
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The Opportunity
Description
We're looking for an Escalations Representative, working in Banking/Finance industry in Tempe, Arizona, United States.- Serve customers through phone and written contact with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respond to the raised concerns, as well as determine an appropriate course of action.
- Work written cases in between calls.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- 2+ years of contact/customer service experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Experience in navigating through multiple systems.
- Excellent communication skills.
- Comfortable dealing with customers on the phone - often upset and frustrated customers.
- Good organizations skills.
- Attention to detail.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
