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Remote Help Desk Technician Level 1

Location: Naperville, IL, United States
Job Type: Full Time
Job Category: Information Technology
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $23 - $26 per hour
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The Opportunity


We're looking for a Remote Help Desk Technician Level 1, working in IT (excluding Telecommunication) industry in Naperville, Illinois, United States.

  • Provide tech support services, usually from a distance via phone or an online chat tool.
  • Identify the problem and perform fixes or suggest recommended actions by asking the customer targeted questions and using remote troubleshooting tools.
  • Assist with security issues, program updates, and providing technical advice.

Our Client

Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.

Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.

Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?

Experience Required for Your Success

  • Bachelor's degree in computer science or related preferred
  • 6 months to 1 year plus of Service or Help desk experience
  • Experience working in a fast-paced environment
  • Experience troubleshooting Windows, Email or Microsoft Office Applications
  • Knowledge in troubleshooting Modems, VPNs Routers, Printers or Wifi
  • Demonstrated ability for critical thinking and problem solving
  • Excellent verbal and written communication
  • IT support ticketing system experience important, but not required

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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