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Technical Support - Remote (Bilingual - French/English)

Location: AB, Canada
Job Type: Full Time
Job Category: Call Center
Job Industry: BPO
Salary: The pay we're offering is $22 per hour
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The Opportunity


We're looking for a Technical Support - Remote (Bilingual - French/English), working in BPO industry in Alberta, Canada.

We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island and preferably Quebec.

Vos responsabilités:

  • Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applications
  • Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clients
  • Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.
  • Responsable de la saisie précise des données en utilisant les applications prescrites.

Job Responsibilities:

  • Provide first-level customer service regarding inquiries about product/account/usage and applications
  • Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
  • Responsible for accurate data input using prescribed applications

Our Client

Our client runs day-to-day operations for customers around the world. Executing all kinds of operations. For all kinds of customers. So they can grow. Winning recognition and business. So you can grow.

Leading with their principles. Believing that happy and growing teams perform better. Believing in you. Investing in you.

Imagine being rewarded for your effort and hard work. Where training happens - literally millions of hours of training happen annually. Where your growth is a priority - 2 out of 3 positions are filled internally every year.

Imagine working someplace recognized as a great place to work. Imagine yourself here!

Experience Required for Your Success

Exigences du poste:

  • Doit être âgé d'au moins 18 ans
  • Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM
  • Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
  • Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé
  • Excellente maîtrise de l'anglais et du français
  • Excellentes compétences informatiques

Job Requirements:

  • Must be at least 18 years of age
  • Full-time availability between the hours of Mon-Sun 8AM - 11 PM
  • Excellent home internet hardwired - Wifi is not permitted
  • Excellent verbal and written communication skills in English and French
  • Excellent computer skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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