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Trust and Safety Counselor - ON SITE/Nights BOISE

Location: Boise, ID, United States
Job Type: Full Time
Job Category: Healthcare
Job Industry: Healthcare Systems and Services
Salary: The pay we're offering is $40 per hour
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The Opportunity


We're looking for a Trust and Safety Counselor - ON SITE, working in Healthcare Systems and Services industry in Boise, Idaho, United States.


Summary of Role:

Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their job.

The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our Counselors compassionately help employees with personal, family, and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success:

Our client offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you:

You’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs.


Hourly rate starting at $40 per hour with shift differentials. Paid lunch, benefits, and paid time off included.

Overtime opportunities.

24x7x365, and non-traditional shifts are available, night shift will be 8 PM-8:30 AM.

These positions operate in a 24x7x365 environment, and shifts for all times of the day and days of the week are available. It may be necessary, given the business need, to work occasional overtime.

Job Summary:

  • Provide scheduled and on-demand one-on-one counseling sessions.
  • Provide information and schedule clients requesting services.
  • Obtain and record intake case information in Care Management System.
  • Provide in-moment support as appropriate.
  • Provide short-term brief well-being and/or therapeutic interventions.
  • Provide consultation, recommendations, referrals, and other forms of assistance as appropriate.
  • Provide members with an appropriate referral based on clinical needs and insurance when clinically appropriate.
  • Lead wellness and group therapy sessions.
  • Provide workshops or training, as may be requested.
  • Facilitate group wellness activities, including peer group support, team-building sessions, and other engagement events.
  • Implement group creative intervention practices, for example, guided mindfulness meditation, and mindful movement.
  • Assist in providing access to wellness resources.
  • Provide staff assistance for on-site personnel.
  • Assess crisis situations and take appropriate action; provide crisis/urgent intervention as may be needed and appropriate, and disruptive or critical event responses.
  • Provide consultation to client leadership on concerns about employee safety or workplace behavior.
  • Attend monthly business reviews.
  • Provide new hire check-in sessions and support offboarding of team members.
  • Collaborate with colleagues and others to provide excellent service and experience, and to support professional operations and environment.
  • Participate in regular supervision and consultation as needed/appropriate to any case.
  • Maintain reliable attendance and timely arrival being ready to work as scheduled.
  • Maintain licenses in good standing and related credentials if applicable.
  • Perform miscellaneous duties as assigned by the Program manager.
  • Meet objectives for service quality.
  • Document all contacts with clients and pertinent others accurately, completely, and concisely.
  • Flexibility of work hours to deliver services to other staff/shifts or provide DEM support as may be needed.

Our Client

Our client has won multiple awards in the healthcare and pharmaceutical industries. They put their people first. In a world where everyone is often too busy to help others, our client recognizes that their team provides an invaluable service and has the power to greatly impact people’s lives. That’s why our client makes every effort to invest in their people, and to ensure that all their employees feel supported from day one.

Experience Required for Your Success

Minimum Requirements

  • Education: Master’s degree in social work, Mental Health Counseling, Marriage and Family Therapy or a doctorate degree in Psychology
  • Current state licensure, including:
  • LMSW - Licensed Master Social Worker
  • LPC - Licensed Professional Counselor
  • LAMFT - Licensed Associate Marriage and Family Therapist
  • LCSW - Licensed Clinical Social Worker
  • LCPC - Licensed Clinical Professional Counselor
  • LMFT - Licensed Marriage and Family Therapist
  • PsyD - Doctor of Psychology
  • PhD - Doctor of Philosophy (in Psychology)
  • Experience: A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and case management.
  • Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.
  • A combination of graduate and bachelor’s level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be considered.
  • English language proficiency is required. Spanish language proficiency is preferred.

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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