Financial Solutions Representative (Call Center)
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The Opportunity
Description
We're looking for a Financial Solutions Representative (Call Center), working in Banking/Finance industry in Allen, Texas, 75013, United States.Our client has immediate openings for a Member Service Specialist with primary responsibilities focused on assisting members and potential members with their credit union needs and services. Our facility is conveniently located in Allen, TX, and current openings are on the 1st Shift from 9 AM to 6 PM, Monday through Friday.
We offer medical benefits and salary is up to $20 per hour based on qualifications.
Job Responsibilities:
- Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.
- Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.
- Resolve member complaints concerning handling of their accounts.
- Educate members about the features and benefits of Union products and services.
- Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc.
- Perform other duties as directed by the Member Services Contact Center Leadership to maintain credit union service and operations.
- Answer questions relating to Union products and services.
- Assist members with their requests such as balance inquiries, account research, product knowledge, etc.
Our Client
Our client has been successfully connecting people with the right career opportunities for over 25 years.
Their team can help you get the most out of your skills and experiences. Whether you want to add flexibility to your career or you would like to grow with the right employer, they’re here to guide you every step of the way.
With our client, you will be able to:
- Build real skills that make you more employable.
- Find opportunities that match your skills and interests.
- Choose the shift that best fits your schedule.
It’s
about more than finding work. It’s about having a career partner that is
invested in your success and your future. Apply now!
Experience Required for Your Success
- 1-2 years of call center or related member services experience in a credit union, other financial institution preferred
- Prior experience of offering additional products and services
- Ability to communicate clearly and courteously to members and co-workers via email and telephone
- Through knowledge of MS Office, including Excel and Word Ability to effectively communicate via telephone and e-mail with members and employees
- Outgoing phone personality and good written communication skills
- Knowledge of credit union policies and procedures
- Ability to perform multiple tasks while maintaining a high overall standard of performance
- Good judgment and discretion when dealing with sensitive topics
- Abilityto interact with many people and multiple interruptions while staying on task
- Candidate will be requested to submit to background, credit check and drug screen
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
