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Field Technician

Location: Greensboro, NC, United States
Job Type: Full Time
Job Category: Engineering
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $30 per hour
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The Opportunity

Description

We're looking for a Field Technician, working in IT (excluding Telecommunication) industry in Greensboro, North Carolina, 27405.

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Apply solutions to meet highly complex customer needs.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build and maintain strong relationship up to senior management level in assigned accounts.
  • Design and deliver support solutions using specific industry knowledge and expertise.
  • Assist in managing delivery of industry support solutions.
  • Lead Customer Expectation management as part of escalation process.
  • Lead cross-team or large programs/projects.
  • Coach or guide junior consultants.

Our Client

Our client has over 20 years of experience in connecting the right people with the right companies.

When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.

They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.

Sounds interesting? Apply, and pursue your perfect career fit!

Experience Required for Your Success

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields desired
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Ability to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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