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REMOTE Software Technical Account Manager

Location: TX, États-Unis
Job Type: Contract
Job Category: Information Technology
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $35 per hour

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The Opportunity

Description

We're looking for a REMOTE Software Technical Account Manager, working in IT (excluding Telecommunication) industry in .

    • Engage with R&D teams to understand new software releases and convey customer feedback.
    • Establish and maintain a UAT environment, coordinate testing activities.
    • Involve customers in the UAT process, collect and analyze feedback.
    • Collaborate to resolve UAT issues and advocate for improvements.
    • Coordinate final release approval and transition to production.
    • Maintain detailed UAT process documentation and provide regular updates to stakeholders.
    • Develop comprehensive service instructions for device management.
    • Conduct training sessions for remote team on service instructions and best practices.
    • Establish and maintain quality assurance processes for remote device management.
    • Gather feedback and work with R&D to enhance future releases.
    • Act as escalation point for complex technical issues related to device management.
    • Regularly update service instructions to reflect changes and ensure accessibility.

Our Client

Our client has over 20 years of experience in connecting the right people with the right companies.

When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.

They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.

Sounds interesting? Apply, and pursue your perfect career fit!

Experience Required for Your Success

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Technical Account Manager or in a similar customer-facing technical role.
  • Strong understanding of software architecture, deployment, and integration processes.
  • Excellent project management and collaboration skills.
  • Familiarity with Agile development methodologies.
  • Proficiency in relevant programming languages and a solid understanding of databases and networking.

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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